13 lines
No EOL
656 B
Text
13 lines
No EOL
656 B
Text
{% if issue.assigned_to is defined %}
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Hello {{ issue.assigned_to }},
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this ticket is assigned to you but wasn't updated for {{ days_since_last_update }}. We therefore assume that the problem has been solved in the meantime. If the issue persists, please reopen the ticket and give us a brief update on the situation.
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{% else %}
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Hello {{ issue.author }},
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this ticket wasn't updated for {{ days_since_last_update }}. We therefore assume that the problem has been solved in the meantime. If the issue persists, please reopen the ticket and give us a brief update on the situation.
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{% endif %}
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Here is the ticket: {{ issue.url }}
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Yours sincerely
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Your IT Team |