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301 B
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7 lines
No EOL
301 B
Text
Hello {{ author }},
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this ticket wasn't updated for at least {{ time_range }}. We therefore assume that the problem has been solved in the meantime. If the issue persists, please reopen the ticket and give us a brief update on the situation.
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Here is the ticket: {{ url }}
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Yours sincerely
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Your IT Team |